Given that it’s the generation responsible for personal computers, the internet, rock ‘n’ roll, environmental activism, gender equality, and more, it should come as no surprise that baby boomers today are doing what they did for most of them have life: driving change.
About 10,000 People turn 65 every day and the generation is estimated at 72 million. Baby boomers represent one of the largest populations, and they are ready to age on their terms, including a desire to stay home. Qualified caregivers are critical to assisting them with this goal.
However, as the need for care in the baby boomer segment is increasing, the need for qualified caregivers is increasing. This can make it difficult for your agency to find and retain the staff you need to take care of your clients.
Then came COVID-19 last year. The pandemic has accelerated the need for remote care technology while creating a surprising solution to agency staff shortages. You no longer had to be with a customer to measure temperatures or blood pressure, for example.
Going forward, understanding the pros and cons of technology can go a long way in positioning your agency for future success.
Home Health Care Technology Makes Us Safer – But What About Your Agency?
The convenience of these latest inventions and their benefits to our health and safety are endless.
Technology touches everything including:
- Virtual appointments (telemedicine) with doctors and providers
- Drug dispensing
- Wearable technology that monitors the many aspects of our health
- Transportation apps and services
- Home cameras and monitors
- Home security systems, temperature control and smart lighting
- Technology that tracks whether taps and appliances are turned on and off
- Zoom calls with friends and family
- And much more – even smart diapers for babies and adults
While the pandemic has prioritized the widespread adoption of telemedicine (along with streamlining the provider’s ability to provide services), it’s hard to imagine patients and providers turning away from their convenience after COVID-19.
Monitoring devices and technologies that were used when in-person visits were restricted still have their functionality and appeal after a pandemic – especially when they can help you keep up with staff shortages without affecting the services you provide.
The use of these new technologies has enabled many agencies to withstand the challenges of the past year. In some cases, it has also enabled agencies to intervene when family or friends may not have been able to do so due to illness or social distancing.
For all of its advantages, however, you should also be aware that the technology carries some risks that can affect your agency.
The challenges of the latest technology
Cyber attacks have taken advantage of rapid advances in technology to identify gaps and weaknesses in data storage and infrastructure.
All activities and information collected are stored online and are susceptible to being intercepted by hackers.
- If information is breached, it can expose customers to fraud and credit problems. It’s also a violation of the Health Insurance Portability and Accountability Act (HIPPA) which protects patient privacy.
- This can result in significant fines for health officials, along with the cost of both fixing violations and protecting their reputations.
In addition, with the new monitoring features, it is no longer that he / she said in the case of elder abuse. Video evidence is now available when someone is injured or mistreated. This means that staff selection and training can be even more critical to the success of your agency and your agency’s reputation.
Now, more than ever, it is wise to understand your liability insurance and ways to successfully manage risk.
Protect your home health care agency
Your insurance company can play a valuable role in helping you cope with today’s changing technology and unexpected risks.
- Talk to your insurance company to find out if they have made changes to address situations that have arisen from the pandemic.
- Organizations should be flexible and proactive to make it easier for you, whether it’s changing needs or permissions.
- In addition to your general liability insurance, you should look into cybersecurity coverage.
- Cybercrime no longer only happens to large companies. These criminals are everywhere looking for a weakness to exploit. It increasingly depends on whether an attack takes place, but when.
- Cyber insurance can help cover legal fees and computer forensics costs when you have a breach. It can also cover fines and penalties (like HIPPA’s) if they apply.
- By talking to your insurance company about risk management, you will learn more about cyber breach logs and what to do if something happens to you.
- As part of their insurance package, an insurance company can often offer additional risk management services to help you run your agency and prevent accidents, abuse and claims. These services can include:
- Background checks and lawful recruitment practices
- Home health care training to prevent abuse
- Abuse Prevention Training in Home Services
These types of insurance policies, risk management courses and services are offered by Philadelphia Insurance Companies (PHLY). PHLY has carefully monitored the possibilities of new technologies and constantly revised the programs to keep up with new situations.
These plans can go a long way towards ensuring a safe experience for customers and a rewarding experience for employees. They can also help reduce the risk of major damage.
Benefit from the latest technology
The latest technologies have helped your agency to provide the support service. But we should remember that even with all the positive aspects of technology, there are always risks involved in helping others.
Now is the time to find out if your home hospital insurance company has the services and guidance you need to face the challenges and risks you will face.
Philadelphia Insurance Companies (PHLY) has offered home health insurance for over a decade. Coverage is combined with our unmatched risk management services and enhanced by our experience in protecting the unique needs of over 120 specialist niche companies.
PHLY understands your need to protect the vulnerable customers you care and the business that means so much to you. We can work with you to develop a complete protection package for your homecare agency that can help you face today’s greatest risks.
Would you like to find out more about insurance cover and risk management from PHLY? Contact our experts.